Quiet Tools Studio

Refund policy

If something does not work, say so. A fixed problem is better than a refund, and a refund is better than an unhappy customer.

Free products

There is nothing to refund. Support is still available and still free.

Paid products

Ask within 30 days of purchase and the money is returned. You do not have to explain why, though saying what went wrong is how the problem gets fixed for the next person.

How to ask

Write to itwins19@gmail.com from the address you bought with, and mention the product. Nothing else is needed — no form, no ticket number.

How long it takes

The refund is issued within a few days of the request. How quickly it appears depends on the payment provider and the bank, which is usually a further few days and is not something we control.

What happens to the product

Nothing technical happens: we do not reach into your machine and we cannot disable what you downloaded. The refund is given on trust, and the licence for that copy ends when the money is returned.

If a product is discontinued

Buying something shortly before it is withdrawn is a bad deal, so if that happens within 30 days of your purchase, you get the refund whether or not you ask.

Seller