Support

A real person reads every message. There is no ticket system, no chatbot and no queue to be escalated out of.

What to include

It makes the difference between one exchange and five:

• Which product and which version, from the add-on list or the extension page.
• What you did, in the order you did it.
• What happened, and what you expected instead.
• For file problems: the file, or the part that matters. A single FBX is enough to reproduce almost anything.

How quickly

Usually within a few days. This is a one-person studio, and pretending otherwise would only make the silence worse.

Before writing

• Each product page has a What it does not do section. Most surprises are described there.
• For free products, the source is public — an issue on the repository often reaches the same reader.

Refunds

Paid products are covered by the refund policy. If something does not work, say so: a fixed problem is better than a refund, and a refund is better than an unhappy customer.